Return Policy Page

Return Policy

Welcome to Akiko Home! We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your product, this Return Policy outlines the procedures and conditions for returning items to Akiko Sherman International ("ASI").

1. Returns and Exchanges

a. Eligibility:

To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Return Timeframe:

You have 3 days from the date of receipt to initiate a return or exchange. After this period, we may not be able to process your request.

2. How to Initiate a Return

a. Contact Us:

To initiate a return, please contact our Customer Support team at Provide your order number and a detailed explanation of the reason for the return.

b. Return Authorization:

After reviewing your request, our Customer Support team will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping

a. Shipping Responsibility:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

b. Address for Returns:

Please ship your return to the address provided by our Customer Support team with the return authorization.

4. Refunds

a. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your


b. Refund Method:

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

5. Damaged or Defective Items

a. Reporting Damages:

If you receive a damaged or defective item, please contact us immediately at with details and photos. We will provide instructions for returning the item and arrange for a replacement or refund.

6. Exclusions

a. Non-Returnable Items:

Certain items are non-returnable, including gift cards and downloadable software. Any exceptions will be clearly stated in the product description.

7. Contact Information

For any questions or concerns regarding our Return Policy, please contact us at

Thank you for choosing Akiko Home! We value your satisfaction and are committed to making the return process as straightforward as possible.