Support Policy Page

At Akiko Sherman International ("ASI") under the brand name Akiko Home, we are committed to providing exceptional customer support to ensure your satisfaction. This Support Policy outlines the principles and procedures for accessing assistance, addressing concerns, and getting the most out of your Akiko Home experience.

1. Contacting Support

a. Customer Support Channels:

For support inquiries, you can reach our Customer Support team via email at We aim to respond to all inquiries promptly during our regular business hours.

b. Operating Hours:

Our standard operating hours for Customer Support are 10:00 AM to 06:00 PM IST, Mon-Sat. Please note that response times may vary during weekends and public holidays.

2. Types of Support

a. Product Assistance:

Our support team is here to assist you with any inquiries related to Akiko Home products, including product specifications, usage guidelines, and troubleshooting.

b. Order Support:

For questions about your orders, order status, or any issues related to the ordering process, our support team is available to provide assistance.

c. General Inquiries:

If you have general inquiries about Akiko Home, our services, or any other non-technical matters, our team is here to help.

3. Support Procedures

a. Ticket System:

For more complex issues, we may use a ticketing system to track and manage support requests. You will receive a unique ticket number for reference.

b. Escalation:

If an issue requires escalation, our support team will ensure that it is directed to the appropriate department for resolution.

4. Feedback and Improvement

a. Feedback Submission:

We welcome your feedback on our products and services. If you have suggestions, concerns, or ideas for improvement, please share them with our support team.

b. Continuous Improvement:

Your feedback is crucial in helping us enhance our products and services. We regularly review customer feedback to identify areas for improvement.

5. Resolution Timeframes

a. Timely Responses:

We strive to provide timely responses to all support inquiries. The resolution timeframe will depend on the nature and complexity of the issue.

6. Support Exclusions

Our support services do not cover the following:

a. Issues arising from misuse or unauthorized modifications of Akiko Home products.

b. Support for third-party products or services not directly related to Akiko Home.

7. Contact Information

For support inquiries, please contact us at

Thank you for choosing Akiko Home! We appreciate your trust and are dedicated to ensuring your satisfaction with our products and services.